Privacy Policy

Information I Collect

I may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address.

• Personal & Demographic Information: Date of birth, gender, emergency contact details.

• Health Information: Relevant medical and mental health history, presenting concerns, therapy goals, and progress notes.

• Website Data: IP address, browser type, and usage statistics collected through cookies or analytics tools.

How I Collect Your Information

• Directly from you when you complete intake forms, send an email, make a phone call, or attend a session.

• Through secure online booking or contact forms on my website.

• Automatically when you use my website (via cookies and analytics).

Purpose of Collecting Information

I collect your personal information for purposes such as:

• Providing counselling and psychological services.

• Communicating with you regarding appointments and services.

• Assessing your needs and creating an appropriate treatment plan.

• Maintaining accurate clinical records.

• Meeting professional, legal, and regulatory requirements.

• Improving website functionality and user experience.

Consent

By providing your personal information, you consent to its collection, use, and storage as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

Confidentiality & Limits

All information you share in therapy sessions is kept strictly confidential, except in cases where:

• You provide written consent to release information.

• I am required by law to disclose information (e.g., risk of harm to self or others, suspected child abuse, court orders).

• Disclosure is necessary to collect payment for services.

Storage & Security of Information

• All paper records are stored in locked cabinets.

• Electronic records are stored in encrypted, password-protected systems.

• Access to personal information is restricted to me and authorized administrative personnel (if applicable).

• I retain records for the period required by BC regulations (minimum of 7 years after last contact, or until a minor turns 19, whichever is longer), after which they are securely destroyed.

Third-Party Services

Your personal information will not be shared, sold, or traded with third parties for marketing purposes.
However, I may use secure third-party tools for:

• Online appointment scheduling.

• Secure payment processing.

• Website analytics.

All third-party providers are required to maintain confidentiality and comply with applicable privacy laws.

Your Rights

You have the right to:

• Access your personal information.

• Request corrections to inaccurate or incomplete information.

• Withdraw consent for future collection/use of your information (subject to professional and legal obligations).

• File a complaint with the Office of the Information and Privacy Commissioner for British Columbia if you believe your privacy rights have been violated.

Cookies & Website Analytics

My website may use cookies to improve user experience. You can disable cookies through your browser settings, but some features of the site may not function properly.

Changes to this Privacy Policy

I may update this Privacy Policy from time to time. Any changes will be posted on my website with the updated effective date.

12. Contact Information

If you have questions or concerns about your privacy or this policy, please contact me:

Fatemeh (Fariba) Maghsoudloonejad
📧 Email: faribamaghsudlu@gmail.com
📞 Phone: 604-518-5040